Terms of trade
When you place an order on our website and receive an order confirmation from us you enter into an agreement with:
Seamless CPH
Gasvaerksvej 5, 5tv
1656 Copenhagen V
Denmark
Company registration number, VAT: 44751313
All customer requests are handled by our customer service team, who can be contacted at contact@seamlesscph.com
By shopping with us you agree to accept the terms and conditions described below.
To shop with us you have to be at least 18 years old and have a valid credit card.
You place an order by selecting the products you wish to buy and placing them in the basket. When you are ready to place the order, you click “place order”. You will then be asked to provide us with your name, address, phone number, email address and possibly the shipping address, if this differs from the billing address.
When you have provided us with all the required information, you will be asked to approve your order and at the same time to accept these Terms & Conditions.
When you have accepted our Terms & Conditions, you will be asked to choose a payment method and then provide us with the information required by the payment method chosen. The payment is handled externally by Pensopay & Quickpay.
We encourage you to check your order before placing it. Before the placement of your order, it is possible to edit the information you have provided such as billing or shipping address. You can also add or remove products from the basket at any time during the ordering process.
When you have placed your order, you will receive a receipt, which is a summary of the order you have just placed.
The moment you click “Place order” and the receipt is displayed on your screen, you are bound by your order to us. The receipt you receive is an automated receipt, which means we have received your submitted order.
Please note that this does not mean that we have accepted your order. If we accept your order, you will receive an e-mail from us confirming that we have accepted your order.
We store your order and the order confirmation, and you can receive a copy hereof by contacting us at any time.
If you have made a mistake while placing your order – such as giving us the wrong address – you can contact us at contact@seamlesscph.com and we can correct it.
The e-shop is always open except for a few periods of maintenance.
Change or annulment of your order
When your order has been placed, you can change it by contacting us via contact@seamlesscph.com
We will then assist you with changing your order, IF the order has not been shipped prior to your enquiry.
If your order has been shipped, you still have a 14 days cancellation right. Christmas gifts can be returned until the end of January. Please see section 5 below for more information on the cancellation right.
Without being obliged to compensate you or otherwise cover your expenses, we are entitled to annul your purchase in the following situations:
- if an unintended error occurs on seamlesscph.com such as a payment error,
- if your payment information cannot be verified or if this information is incorrect
- if we suspect that your order has been placed in bad faith or in relation to criminal activities.
We will attempt to solve any problem and we will keep you informed of any annulment, before such takes places. If an annulment does take place, we will reimburse any payments made without imposing any further costs on you.
Prices and Payment
All prices are in DKK including VAT, but excluding shipping costs.
The prices are all current prices, which are frequently updated.
The prices may be subject to change without notice, but changes will not affect orders that we have accepted.
The total price you accept when you submit your order, is the amount that we will withdraw from your account, when your order has been shipped. The amount will never be withdrawn before we have handled and shipped your order.
The communication between you and our payment system is secured by SSL (Secure Socket Layer).
As our payment system is handled by a third-party payment provider, they are the only ones with access to your payment data.
Availability
We aim to have all offered products in stock. In the event that ordered items are out of stock, we reserve the right not to accept your order. You will be informed by e-mail and any payments will be refunded if the payment was already processed. If you order a product that are out of stock delivery time can be up to 8 weeks.
Delivery and Shipment
Shipment
We ship orders all days of the week and with the quickest response possible. We will always keep you informed on when your merchandise is shipped.
International delivery
We ship to all European countries. You will be able to select your country during the ordering process. If you wish to receive your order in a country outside of Europe please contact us with a special request and we will do our very best to fulfill this. Prior to shipment we will inform you of shipment price for your special request.
Delivery times
The delivery time depends of the area and the country of delivery.
In Denmark we generally deliver within 1-3 business days.
Upon ordering you will either be informed about the expected delivery times or you will receive further information about this by email after ordering.
We generally ship with PostNord and refer to PostNord’s at any time applicable delivery prices and times.
Price of delivery
As a part of the ordering process you will always be informed about the price of delivery if any.
Please note that by accepting and paying your order you also accept the cost of delivery as a part of the order.
The receipt of deliveries
When you receive a package it is very important that you check it before you accept it, because when you have accepted the package and the delivery is complete, you bear the risk for the delivered products.
The right to cancellation
You have the right to cancel your purchase and you can exercise this right within 30 days after delivery, provided that the purchased product(s) is/are not damaged and/or have been washed and can be returned in the same state, as it was on the time of delivery.
The 30 day-period will at the earliest begin the day after you have received your order, if you already at this time have received this information about the cancellation right. The 30 day-period will not begin until you have received information about the right of cancellation in writing, i.e., via email or on paper. However, the period will expire three months after the day, when you received the delivery, even if you have not received the information on the cancellation right.
If you, i.e, receive your order on the 1st and you have also received this information on the cancellation right, you are entitled to cancel the agreement and return the purchased product(s) up to and including the 31st. If you do not receive the information until later on, i.e., the 3rd ,you will be entitled to cancel the agreement and return your order up to and including the 2nd or the 3rd depending on whether that month ends on the 30th or the 31st.
If the 30 day-period expires on a holiday, a Saturday, a Sunday, Grundlovsdag, Christmas Eve or New Year’s Eve, you have until the first coming weekday to return your order.
How to exercise your cancellation right
You exercise the above right by returning your order to us before the 30 day-period expires. It is sufficient if you have handed the products over to PostNord or another courier of your choice, who will handle the return to us, before the period expires. If you wish to ensure evidence that you have indeed exercised the right of cancellation in time, we recommend that you keep the receipt from, i.e. PostNord regarding the shipment.
When exercising your right of cancellation please fill out the form, which you have received as a part of your package and enclose it with the return parcel.
Unless otherwise agreed, you are obliged to pay the cost of the shipment with respect of your return, if you decide to exercise your right of cancellation.
When we have received the return and checked that the returned product lives up to the conditions for exercising the cancellation right, we will refund the full purchase price, including the shipping cost of the order to you. Please allow up to 2 weeks for your refund to be credited to your account. We always aim to do our very best to make this process as fast and convenient for you as possible.
If it is our opinion that the requirements to exercise the cancellation right are not met, we will contact you via email with an explanation.
If you wish to exercise the cancellation right, the product(s) must be returned to us at the following address:
Gasvaerksvej 5, 5tv
1656 København V
Denmark
Defect products
In the case of a defect product or an inconsistency – i.e. if the product has been damaged during the shipment to you – we sincerely apologise and ask you to contact us immediately. It is important that you clearly explain the issue/defect. If your complaint is accepted by our customer service, we will refund the purchase price and all shipping costs.
Please allow 2 weeks for your refund to be credited to your account.
Seamless CPH also provides two years warranty on products in accordance with danish “right of complaint”. The Right of Complaint relates to production or material defects and does not cover faulty or improper care of our products.
Dispute resolution
Any dispute and any agreement and purchases made in relation to Seamless CPH are subject to Danish law and shall be resolved by the Danish courts unless otherwise determined by mandatory law.
Privacy policy
All personal information is stored in connection with use of the website and webshop will be treated with utmost care. The information we store will not be sold or used for any purpose, other than to make sure you get the best possible service. For security reasons, no payment information is kept in our database.
These Terms and Conditions were last updated 14th of April 2024
